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Finland/B2 Impact/Our Service Promise

Our Service Promise

B2 Impact’s mission is to build financial health. We provide our customers with personalized service efficiently and with high quality. We help our business partners’ customers pay their bills, thereby supporting and enhancing business operations.

For Our Customers

  • We promise to always assist in arranging payments and providing necessary flexibility.
  • We believe that there is always a solution to help move forward in life
  • We guarantee that our customer service is always customer-centric and respectful.
  • We ensure that we listen to our customers on how we can improve our service even further because high-quality and compassionate debt collection is a matter of pride for us.
The woman is looking at her phone.
The woman is looking at her phone.

For Vendors and Clients

  • We promise to achieve the best debt collection results through our approach, which focuses on listening to, understanding, and communicating with customers.
  • We believe that choosing the right debt collection agency can positively impact your customer experience and reputation.
  • We guarantee that our service offering always includes a suitable solution for credit management, regardless of company size. With our support, you can seamlessly integrate receivables management into your digital processes.
The woman and the man are talking on the sofa.
The woman and the man are talking on the sofa.

For Our Employees

  • We promise that you will never be alone at B2 Impact, you are part of a team of nearly two thousand debt collection professionals.
  • We believe that together we can help every customer pay their bills as early as possible.
  • We guarantee that our team has the experience, expertise, and insight needed for all types of customer interactions. You will always have the support of your team in your work.
  • We promise that you can be yourself and develop your skills through engaging and meaningful tasks.
The colleagues are sitting on the sofas during a coffee break.
The colleagues are sitting on the sofas during a coffee break.

For Finnish Society

  • We promise to always adhere to fair debt collection practices.
  • We believe that through open dialogue, we can improve the industry together and strengthen public trust in our sector. We strive to be a role model in ethical debt collection, encouraging greater transparency among all industry players.
  • We guarantee that stakeholders and authorities are always welcome to observe our work. We have nothing to hide.
  • We aim to build public trust in Finnish society. Through our operations, individuals and businesses can rely on the smooth functioning of society and its financial systems.
  • We are committed to being the best debt collection company in Finland, and Europe. It is a matter of pride that the number of complaints and regulatory inquiries concerning our company is significantly lower than our key competitors.
The girl and the boy are looking forward.
The girl and the boy are looking forward.

Related pages

Customer Focus and Partnership at the Core of Our Business

The satisfaction of our customers, vendors, and clients is at the heart of our operations.

Our values

Our shared values guide B2 Impact’s operations and are reflected in all activities within the B2 Impact Group and our operations in Finland.

Management and board

Career at B2 Impact

At B2 Impact, we strive to be a pioneer in the debt collection industry and to lead the sector in a direction that aligns with our values. Naturally, our employees play a key role in this mission. By joining B2 Impact, you become part of a team of 150 debt collection professionals based in Helsinki, Tampere, and Vaasa, with an additional 1,500 colleagues across Europe in more than 20 countries.

Responsibility

We have defined the key principles of responsibility for the B2 Impact Group, which guide our entire organization. In addition, considering local specificities, we have identified the most relevant themes for the responsibility efforts of B2 Impact’s operations in Finland.

Customer Focus and Partnership at the Core of Our Business

The satisfaction of our customers, vendors, and clients is at the heart of our operations.

Our values

Our shared values guide B2 Impact’s operations and are reflected in all activities within the B2 Impact Group and our operations in Finland.

Management and board

Career at B2 Impact

At B2 Impact, we strive to be a pioneer in the debt collection industry and to lead the sector in a direction that aligns with our values. Naturally, our employees play a key role in this mission. By joining B2 Impact, you become part of a team of 150 debt collection professionals based in Helsinki, Tampere, and Vaasa, with an additional 1,500 colleagues across Europe in more than 20 countries.

Responsibility

We have defined the key principles of responsibility for the B2 Impact Group, which guide our entire organization. In addition, considering local specificities, we have identified the most relevant themes for the responsibility efforts of B2 Impact’s operations in Finland.