We want to continuously develop our operations and gain a deeper understanding of the experiences, views and expectations of our different stakeholders. The Advisory Council is an important channel for us to hear directly from those affected by debt collection. That is why we are looking for new customer members to join the work of the Advisory Council.
The Advisory Council engages in open dialogue about customers’ experiences and observations. Discussion topics may include, for example, the clarity and tone of customer communications, how understandable the debt collection process is, and how encounters and interactions in debt collection situations are experienced. The perspectives of the Advisory Council are used to develop B2 Impact’s operating models and practices.
We hope applicants have first-hand experience of debt collection as a customer. You do not need to be a debt collection expert. What matters most is a genuine willingness to influence and to share your own views. We value a wide range of experiences, including critical ones, and aim to foster a climate of trust and respectful discussion within the Advisory Council that operates in Finnish.
The Advisory Council meets twice a year. Members of the Advisory Council are paid a meeting fee.
In your application, you may briefly describe who you are, what kind of experience you have in debt collection, and why you wish to participate in the work of the Advisory Council. Suggestions for discussion topics and views on what we could improve are also welcome.
If you would like to help strengthen the customer voice and contribute to the development of the debt collection sector, we look forward to receiving your application. Please send your free-form application by 31 March 2026 by email to our Head of Marketing and Communications, Kyösti Hagert, at kyosti.hagert(a)b2-impact.com.
About B2 Impact
B2 Impact is one of Europe’s leading credit management companies. Our mission is to strengthen our customers’ financial situation and help companies manage receivables in a responsible and humane way. We treat every customer equally and with respect.
In Finland, we operate in Helsinki, Tampere and Vaasa, employing approximately 150 debt collection professionals. As part of the international B2 Impact Group, we employ a total of around 1,700 people. In 2025, the customer satisfaction rating given by our customers was 9.1.
